Legal

Last updated: 7 September 2025

About these terms

These terms apply to your use of our website and to services supplied by us. By using our site, submitting an enquiry, or booking services, you agree to these terms. If you do not agree, please do not use the site or our services. We may update these terms from time to time; the updated version will apply from the date above.

Definitions

WestFlow Filtration, we, us, our: the service provider and website operator.
You, your: the person or entity accessing the site, requesting a quote, or engaging our services.

Website terms of use

General information only: Content on this site is provided for general information and may not reflect your circumstances. Obtain professional advice before acting on information.
Availability: We try to keep the site available and accurate, but do not warrant completeness, accuracy, or uninterrupted access.
Prohibited use: Do not interfere with the site, attempt unauthorised access, or use the site for unlawful purposes.
Links: External links are provided for convenience. We do not control and are not responsible for third‑party sites or their content.
Intellectual property: All site content, logos, text, images and graphics are owned by us or our licensors. You may not copy, adapt or distribute content without our prior written consent.

Service terms and conditions

Quotes and scope: Quotes are typically valid for 30 days unless stated otherwise. Quotes are based on information available at the time and exclude concealed conditions or issues not reasonably identifiable without invasive inspection.
Variations and unforeseen works: If conditions require additional work or materials (e.g., inaccessible pipework, pre‑existing faults, asbestos, non‑compliant installations), we will explain the variation, provide revised pricing, and seek your approval before proceeding, unless urgent work is required for safety or to prevent damage.
Access and site conditions: You must ensure safe and reasonable access to the property and relevant areas. Disclose hazards and obtain any required permissions or approvals (e.g., strata or landlord consent).
After‑hours and emergency: After‑hours, weekend, or emergency call‑outs may attract surcharges. We will inform you of such charges before attendance where practicable.
Waste and disposal: Standard packaging and minor waste removal is included. Special disposal (e.g., large debris, regulated materials) may incur additional fees, which we will disclose.

Appointments and attendance

Appointment windows: We provide a window for arrival and will use reasonable efforts to attend within that window. Times may vary due to prior job conditions, traffic, safety or weather.
No‑access or missed appointment: If we attend and cannot access the site, a call‑out fee may apply. If you need to reschedule, please provide at least 24 hours’ notice.

Pricing and payment

Prices: Unless stated otherwise, prices are in AUD and include GST.
Payment timing: Payment is due on completion of works unless otherwise agreed in writing. Deposits may be required for special‑order items or large jobs.
Methods: We accept common payment methods notified at the time of service or on our invoices.
Title and risk: Title to supplied goods passes on full payment. Risk passes on delivery/installation.
Overdue amounts: We may charge reasonable late fees, interest at a reasonable commercial rate, and recovery costs for overdue accounts.

Materials, parts, and substitutions

Products: We may recommend products based on suitability and availability. Equivalent substitutions of equal or higher quality may be used if a specified product is unavailable.
Pre‑existing conditions: We are not responsible for failures arising from pre‑existing faults, misuse, lack of maintenance, or conditions outside manufacturer specifications.

Cancellations and rescheduling

Your cancellation: Please give at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments may attract a reasonable fee to cover costs.
Our rescheduling: We may reschedule where reasonably necessary for safety, weather, supply constraints, or circumstances beyond our control. We will notify you as soon as practicable.

Warranties and guarantees

Workmanship: We stand behind our workmanship for a reasonable period (for example, 12 months) unless otherwise stated on your invoice. This does not limit your rights under the Australian Consumer Law (ACL).
Manufacturer warranties: Products and parts are subject to the manufacturer’s warranties and conditions. We will assist with reasonable warranty processes where we supplied the goods.
Your rights: Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a repair, replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
More details: See our separate Warranty & Guarantees page for full details.

Limitation of liability

To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential loss, loss of profit, loss of data, or special damages. Nothing in these terms limits your non‑excludable rights under the ACL.

If we are liable, our liability is limited (at our option) to resupplying the services or paying the cost of having the services resupplied; or replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

Third‑party services

We use reputable third‑party providers to support our website and services (for example, scheduling, forms, analytics, payment, communications). Your use of those providers may be subject to their own terms. We are not responsible for third‑party services we do not control.

Privacy and cookies

We handle personal information in accordance with our Privacy Policy, which explains what we collect, how we use it, who we share it with, and your choices. See the Privacy Policy on this site for full details.

Governing law

These terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of that state and the Commonwealth of Australia.

Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new date and will apply to future bookings and website use.

Contact us

If you have questions about these terms or our services, please contact us using the details on our Contact page or the details shown in the footer.