Privacy Policy

Last updated: 4 September 2025

We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

Contact details, name, email, phone, suburb
Service details, property type, ownership, water goals, timeframe, notes needed to quote and install
Transaction details needed to take payment and provide receipts
Communications, calls, texts, emails and form submissions
Device and usage data, pages viewed, referral source, IP address, browser type
Marketing and analytics data from cookies and pixels, Meta and Google identifiers

How we collect it

Website forms and HubSpot pages
Meta lead ads and social messages
Phone calls, texts and email
On-site visits and installation notes
Cookies and similar technologies set by us and our partners

Why we collect it

To provide quotes and book installations
To deliver and support our products and services
To process payments and manage warranties and guarantees
To improve our website and service quality
To send service messages and marketing where permitted, you can opt out at any time
To prevent fraud and meet legal obligations

Sharing your information

We share personal information with trusted service providers only when needed for the purposes above. These may include:

Installation partners and licensed plumbers
Payment and billing providers
Customer relationship and marketing platforms, for example HubSpot, Meta, Google, SMS and email providers
IT hosting and security providers
Regulators and law enforcement when the law requires it

Some partners store data outside Australia. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place.

Cookies and ads

We use cookies to run the site, measure performance and deliver relevant ads. You can control cookies in your browser. For ads, you can adjust settings at Meta Ad Preferences and Google Ad Settings.

SMS and calls

By giving us your phone number, you agree that we may contact you about your enquiry and related services. You can opt out of marketing texts by replying STOP. Service messages may still be sent when needed to deliver your booking or installation.

Retention

We keep personal information only as long as needed for the purposes in this policy and to meet legal and tax record requirements. In most cases, job and invoice records are kept for seven years.

Access and correction

You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate or incomplete. Contact us using the details above.

Your choices

Opt out of marketing emails using the unsubscribe link
Opt out of marketing texts by replying STOP
Block or delete cookies in your browser settings

Complaints

If you have a privacy complaint, contact us first so we can help. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy to reflect changes to our practices. The updated policy will appear on this page with a new date.